Subj:	IBM Service Bulletin
 
 
************************************************************
| Evidently, this is for real.
| ***************************************************************
|          ESD PRODUCT SERVICE SUPPORT
|          SUBJECT:NEW RETAIN TIP
| 
|             Record number:      H031944
|             Device:             D/T8550
|             Model:              M
|             Hit count:          UHC00000
|             Success count:      USC00000
|             Publication code:   PC50
|             Tip key:            025
|             Date created:       O89/02/14
|             Date last altered:  A89/02/15
|             Owning B.U.:        USA
| 
| Abstract: MOUSE BALLS NOW AVAILABLE AS 
|                 FRU (Field Replacable Unit)
| 
| 
|        TEXT:
| MOUSE BALLS ARE NOW AVAILABLE AS A FRU.
| IF A MOUSE FAILS TO OPERATE,OR 
| SHOULD PERFORM ERRATICALLY,IT MAY
| BE IN NEED OF BALL REPLACEMENT.
| BECAUSE OF THE DELICATE NATURE OF
| THIS PROCEDURE,REPLACEMENT 
| OF MOUSE BALLS SHOULD BE ATTEMPTED BY
| TRAINED PERSONNEL ONLY.
| 
| BEFORE ORDERING,DETERMINE TYPE 
| OF MOUSE BALLS REQUIRED BY EXAMINING
| THE UNDERSIDE OF EACH MOUSE.
| DOMESTIC BALLS WILL BE LARGER AND HARDER
| THAN FOREIGN BALLS. BALL REMOVAL 
| PROCEDURES DIFFER,DEPENDING UPON
| MANUFACTURER OF THE MOUSE. 
| FOREIGN BALLS CAN BE REPLACED USING THE
| POP-OFF METHOD, AND DOMESTIC 
| BALLS REPLACED USING THE TWIST-OFF METHOD.
| MOUSE BALLS ARE NOT USUALLY 
| STATIC SENSITIVE,HOWEVER,EXCESSIVE
| HANDLING CAN RESULT IN SUDDEN DISCHARGE.
| UPON COMPLETION OF BALL 
| REPLACEMENT,THE MOUSE MAY BE USED IMMEDIATELY.
| 
| IT IS RECOMMENDED THAT EACH 
| SERVICER HAVE A PAIR OF BALLS FOR
| MAINTAINING OPTIMUM CUSTOMER 
| SATISFACTION,AND THAT ANY CUSTOMER
| MISSING HIS BALLS SHOULD 
| SUSPECT LOCAL PERSONNEL OF REMOVING
| THESE NECESSARY FUNCTIONAL ITEMS.
| 
| |  P/N33F8462 -- DOMESTIC MOUSE BALLS
| |  P/N33F8461 -- FOREIGN MOUSE BALLS
| 
| 
| |  SAS KEYWORDS:
| |  PSY2||8525SYSMISC    8530SYSMISC    8550SYSMISC
| |  8560SYSMISC     8570SYSMISC    8580SYSMISC
| 
| |  USERID (RSSTEWART)    NODEID (BCRVM1)
| |  INT.ZIP 1225, DEPT 2AW,   TL 443-4597  (407-443-4597)
| |  ESD PRODUCT SERVICE SUPPORT,BOCA RATON,FL.
| 
| |||     | 
| |||     
| |||     
| ||   
| | 
| 

From andrew@tri-flow.ftp.com Wed Feb 16 10:57:54 1994
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Date: Wed, 16 Feb 94 10:57:00 EST
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To: fun@ftp.com
Subject: [Forwarded: Mouse balls (fwd)]
From: andrew@ftp.com  (Andrew Lickly)
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This was forwarded to me from a friend...

 
                          MEMO OF THE MONTH
 
This is an actual alert to IBM field engineers that went out to all IBM Branch
Offices.  The person who wrote it was very serious.  The rest of us find it
rather funny...
 
 
 
Abstract:  Mouse Balls Available as FRU (Field Replacement Unit)_
 
Mouse balls are now available as FRU.  Therefore, if a mouse fails to operate
or should it perform erratically, it may need a ball replacement.  Because of
the delicate nature of this procedure, replacement of mouse balls should only
be attempted by properly trained personnel.
 
 
 
Before proceeding, determine the type of mouse balls by examining the underside
of the mouse.  Domestic balls will be larger and harder than foreign balls.
Ball removal procedures differ depending upon manufacturer of the mouse.
Foreign balls can be replaced using the pop-off method.  Domestic balls are
replaced using the twist-off method.  Mouse balls are not usually static
sensitive; however, excessive handling can result in sudden discharge.  Upon
completion of ball replacement, the mouse may be used immediately.
 
 
It is recommened that each replacer have a pair of spare balls for maintaining
optimum customer satisfaction, and that any customer missing his balls should
suspect local personnel of removing these necessary items.
 
To reorder, specify one of the following:
 
 P/H 33F8462 - Domestic Mouse Balls
 
 P/H 33F8461 - Foreign Mouse Balls